Return & Refund Policy - PCJ Group Store

Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.
  • It must be unworn or unused, with tags.
  • It must be in its original packaging.
  • You must provide a receipt or proof of purchase.

How to Initiate a Return

To start a return, contact us at info@pcj-group.com. Returns should be sent to the following address:

276 5th Avenue, New York, NY 10001

If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

For any return-related inquiries, you can contact us at returns@pcj-group.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have any concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to get the item you want is to return your current item. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must meet the same return eligibility criteria listed above, including being in its original packaging and accompanied by a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued automatically to your original payment method within 10 business days.

Please note:

  • It may take some time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your return was approved, please contact us at info@pcj-group.com.